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Complete
ISDN-VoIP-CTI telephony solution
QPhone is primarily a software
ISDN telephone, but this definition is too limiting, because its uses can
go far beyond a simple telephone. It can be used as a computer based hybrid,
a complete calling center software, a front-end to a calling center software,
a programmable auto responder, a VoIP-ISDN gateway, or a PC front-end to a CTI
enabled external phone. See some Qphone applications.
Functions:
- can manage eight calls
on one to four ISDN basic accesses;
- internet calls with picophone
protocol;
- conference calls through
integrated conference mixing bridge;
- integrated phonebook;
- automatic save to phonebook
of new numbers;
- complete log of incoming
and outgoing calls;
- statistics (total calls,
calls in last 30 days, calls in last 7 days, calls today, differentiated
for incoming, outgoing, answered, unanswered, for every number);
- manual or automatic recording
of calls in normal quality or enhanced quality (higher sampling frequency
for operator voice - 16, 32 or 48 kHz), in mono or stereo (operator to
one channel, connected party to the other);
- programmable answering
machine, folder based, which can react to user input via DTMF keys, respond
to user requests, record messages or alert the operator;
- monitoring of calls on
answering machine;
- automatic reaction on
incoming calls based on the calling or called number, or picophone subaddress:
alert operator (default), refuse call, deflect to number, deflect to answering
machine folder, call link via integrated router to another ISDN or internet
line;
- call transfer/link to
number or call transfer/link to held call;
- the link function allows
to route ISDN calls via internet to another ISDN line;
- four fast buttons for
call transfer to predefined numbers;
- software echo canceller
(does not require special CTI-enabled ISDN adapters);
- calling list: continuously
calls a list of numbers until somebody answers;
- reminder function: reminds
that a call has to be made at a predefined time;
- interview function: presents
the operator a list of programmed questions and saves the output to a text
file;
ISDN supplementary services:
- Calling Line Identification
Presentation
- Calling Line Identification
Restriction
- Connected Line Identification
Presentation
- Connected Line Identification
Restriction
- Direct Dial In
- Subaddressing
- User to user signalling
- Advice of charge
- Call waiting
- Call hold
- Call deflection
- Three party conference
- Terminal portability (Suspend
and Resume of calls)
- Explicit call transfer
Additional functionalities:
- control of an external CTI-enabled phone (TAPI interface);
- access to custom databases
for additional data (upon agreement);
- additional custom modules
(upon agreement);
Download the demo version here.
Download only the manual
here.
QPhone is distributed by
Logical
Tools Srl.
Via Pietro Cartoni 157
00152 Roma
Italy
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